Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, you can contact us at service-rockamring@spreadgroup.com. 

If your return is accepted, we will provide you with a return shipping label as well as instructions on how and where to send your package. We charge a return fee of €6.99. Defective products or incorrect orders can, of course, be returned free of charge. Items sent back to us without first requesting a return will not be accepted. 

If you have any questions regarding returns, you can contact us at any time at service-rockamring@spreadgroup.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and resolve it.

Exchanges
The fastest way to get the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item in a separate order.

European Union – 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at service-rockamring@spreadgroup.com.